SHIPPING & FAQS
For orders shipping outside of the United States, please email us to determine costs, timing, and feasibility. Please note that customers are responsible for all international customs and duty fees. These are in addition to, and not included in, the cost of shipping.
RECEIVING YOUR ORDER
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately!
HASSLE FREE RETURNS & EXCHANGES
Have a return? No problem! Bre Avery LLC will accept returns of unused, undamaged products within 90 days of receipt of your original order. Returns can be made for a refund, exchange, or store credit if made within this time period. Please note we cannot accept returns on monogrammed items, fabric, or wallpaper. Please email email@example.com with the email subject "Return" for a return label, include why you are returning your order, and note if you would like a refund, exchange, or store credit. Since a product remains your responsibility until it reaches us, please be sure to obtain proof of postage in the event it goes missing in the mail. Please note you are responsible for return shipping costs. Returned items are refunded after arriving at our facility and we try very hard to accept all returns, so your item does not need to be in original packaging. In the unlikely instance that a product is returned in an unsuitable condition, we will have to ship it back to you without a refund. We email you as soon as your return has been processed, however it can take up to 5-7 business days for the refund to post to the credit card you placed your order with, depending upon your bank or credit card company.
FABRIC & WALLPAPER ORDERS
We highly recommend ordering samples of fabric and wallpaper before purchasing yardage or rolls, since we cannot accept returns or exchanges. Please also feel free to email firstname.lastname@example.org should you have any questions at all prior to ordering. Please allow 3 weeks for delivery on fabric and wallpaper.
CUSTOM COLORWAYS FOR FABRIC & WALLPAPER
Did you know we offer free custom colorways for all fabric and wallpaper designs? Email email@example.com to get started with putting your personalized touch on them!
WALLPAPER FOR COMMERCIAL APPLICATIONS
Our wallpaper has a fire rating of Class A Interior Wall & Ceiling Finish category according to the National Fire Protection Association (NFPA) Life Safety Code 101, so it is safe for use in commercial applications. Should you have any questions at all on this please email firstname.lastname@example.org.
Please review your order very carefully. Since every monogram item is made to order, we cannot accept returns or exchanges. Please allow 7-14 days for delivery on all custom products.
We collect 8% NY State sales tax on all orders shipped to addresses in New York. Residents in other states are personally responsible for complying with local state tax laws.